Contact information
CONTACT US
We are here to help you!
Get In Touch
Have a question about your order, a product, or anything else? Our support team is ready to help you.
1. Email
- Email: nwear08@gmail.com
- We typically respond within 24 hours on business days.
- Please include your order number in the subject line for faster assistance.
2. Phone & WhatsApp
- Phone / WhatsApp:+923167367761
- Available Monday to Saturday, 10:00 AM – 8:00 PM
- For quick responses, WhatsApp is recommended.
3. Business Hours
| Day | Hours |
|---|---|
| Monday – Friday | 10:00 AM – 8:00 PM |
| Saturday | 10:00 AM – 6:00 PM |
| Sunday | Closed |
4. Location
- City: Faisalabad, Punjab, Pakistan
- We are an online store. We do not have a walk-in retail location at this time.
5. Social Media
You can also reach us or follow us on our social media pages for new arrivals, deals, and updates:
- Facebook: facebook.com/novawear (update with your real link)
- Instagram: instagram.com/novawear (update with your real link)
- TikTok: tiktok.com/@novawear (update with your real link)
- WhatsApp: (add your WhatsApp link)
6. For Order Issues
If you are contacting us about an existing order, please have the following ready so we can help you faster:
- Your full name
- Order number
- Phone number used at checkout
- Description of the issue
- Photos if the item is damaged or incorrect
7. For Returns & Exchanges
- Email us at nwear08@gmail.com with subject line: "Return Request – Order #[your order number]"
- Please review our Return & Refund Policy page before reaching out.
